Refund policy
Last updated 2026-10-23
Failed generations
If a generation fails, is cancelled before it finishes, or comes back without a file, its credits are returned automatically. You can see every charge and refund in Account → Credit history.
Credit packs
You can ask for a refund of a credit pack within 14 days of purchase if none of its credits have been used. Once credits from a pack are used, the pack can't be refunded.
Subscriptions
Cancel at any time from Account → Manage subscription; you keep the plan and its credits until the end of the period you paid for, and you won't be charged again. If you were charged for a renewal you didn't intend and haven't used any of that cycle's credits, write to us within 14 days for a refund.
By starting to use credits straight away you ask us to provide the service before the 14-day withdrawal period ends, and accept that the right of withdrawal ends for what you have used.
How to ask
Email support@example.com with the email of your account and the order number from your receipt. Refunds are paid by Lemon Squeezy to the original payment method; refunded credits are removed from your balance.